Privacy Policy

Who we are

This website is operated by Računarsko programiranje "ZicterCode" Mirko Terzić s.p. Banja Luka, trading as ZicterCode. The business is a sole proprietor operated by Mirko Terzić, registered for J 62.01 - Računalno programiranje.

Business address: Dragana Bubića 14A, 78000 Banja Luka, Bosnia and Herzegovina. JIB: 4513949090002.

Information we may collect

ZicterCode collects only the information needed to respond to inquiries, prepare proposals, deliver services, and maintain normal business records.

Contact form data

If you submit a form on the website, the information may include your full name, email address, company name, selected service interest, and the message you choose to send.

Email and communication data

If you email ZicterCode directly, the message, email address, attachments, and related communication history may be kept so the inquiry or project can be handled properly.

Technical data

Like most websites, basic technical data may be processed by hosting, security, or server infrastructure. This may include IP address, browser type, device information, requested pages, timestamps, and error logs.

How information is used

Personal information may be used to:

• reply to inquiries and project requests;
• prepare proposals, scopes, estimates, invoices, and agreements;
• deliver founder-led web engineering services;
• provide website management, support, or project communication;
• maintain business, accounting, and legal records where applicable;
• improve the website, service quality, and inquiry process.

ZicterCode does not sell personal information.

Who information may be shared with

Personal information may be shared only where reasonably needed to operate the website, communicate with you, deliver services, or meet legal and accounting obligations.

• Hosting and infrastructure providers used to operate this website.
• Email providers used to receive and respond to business messages.
• Formspree, which is used by the website forms to process submitted inquiries.
• Google Fonts, which is loaded by the website for typography and may involve requests to Google servers.
• Google Analytics 4 or Microsoft Clarity only if configured in the website environment and accepted through the analytics consent prompt.
• Accounting, legal, or administrative service providers where applicable.
• Public authorities where disclosure is required by applicable law.

If optional analytics are enabled, ZicterCode is configured to send only privacy-safe event labels such as CTA clicks or successful form submissions. Form messages, names, email addresses, company names, phone numbers, and other personal form-field content should not be sent into analytics events.

Manual review before publishing: confirm the hosting provider, email provider, any production analytics IDs, heatmap/session recording tools, CRM tools, and the exact retention settings before this page goes live.

How long information is kept

Inquiry and communication data is kept only as long as reasonably needed for the purpose it was provided, such as responding to a request, preparing a proposal, delivering services, resolving a dispute, or maintaining required business records.

Accounting, invoice, and contract records may be kept for the period required by applicable legal or tax obligations.

Your rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or restriction of processing of your personal information. You may also object to certain processing or request a copy of information you provided.

Requests can be sent to the contact email listed at the bottom of this page. ZicterCode may need to verify your identity before responding.

Security

ZicterCode aims to handle personal information responsibly and uses reasonable technical and organizational measures appropriate for a small service business. No website, email system, or online transmission can be guaranteed completely secure.

Changes to this policy

This Privacy Policy may be updated when the website, services, providers, or legal requirements change. The latest version will be posted on this page with an updated date.